Frequently Asked Questions
Don’t see your question below? Please contact us.
Workshops & Events
Who are your workshops for?
We offer workshops and events for community members, practitioners, and those who are both.
To get an idea of scope, we recommend reading through the workshop page to see what the intended audience might be. If you're not sure whether a workshop or event will be right for you, please contact us!
What's your cancellation policy (for workshops & events)?
If it's at least 14 days prior to the event, you can cancel via email to info@groundfireccw.ca. For refunds, a 10% admin fee will be deducted from the amount to be refunded, or we can issue a credit for the full amount to be applied to a future event.
We won’t be able to issue refunds after the cancellation date, but if someone you know might like to attend in your stead, we can substitute for attendance. If you would like to give your spot to a colleague, pal, or neighbour please contact us.
Can I register a group for a workshop?
If you work at an organization that supports people, you might be interested in how narrative practice can be leveraged to help your staff and your clientele.
Please contact us if you would like to either book your staff as a group into one of our workshops or discuss a custom workshop to meet your staff's needs best!
Where are your events?
Our workshops and events are held entirely online, via Zoom, and are often scheduled to align with both North American and Australian time zones. We prioritize online events so we can support our team and connect with other disabled/chronically ill/immunocompromised community members and practitioners who might not find in-person workshops and events accessible.
Why Australian time zones? Not only is Tiffany doing their PhD part of the year at the University of Melbourne and The Dulwich Centre in Adelaide, narrative practice is, at its core, connected to and grown out of Aboriginal practice. If this intrigues you, the Dulwich Centre developed this excellent free course on Aboriginal Narrative Practice. We pay our respects to Aunty Barbara Wingard and encourage you to look into it!
Narrative Therapeutic Conversations
What can I expect in a conversation?
In very general terms, you can expect to be treated with respect, dignity, and curiosity; to receive questions with the option to decline answering; transparency and honesty, and that the conversation will progress in alignment with Storytelling Rights.
In more specific terms, you might be asked at the beginning of a conversation if there's anything you might want to tackle in the space, or if you'd like to see where the conversation leads you. Your practitioner is more of a journey companion with different things in their knapsack than an 'expert' who can tell you what's wrong just by looking at you.
Moreover, you can expect collaboration to be a through-line in a conversation. If something doesn't sit right, you can expect that if you it bring up to your practitioner, they will address your concern respectfully, provide some context (if relevant), and collaborate on an altered course or repair.
What kind of counselling do you do?
Groundfire is a queer narrative group practice, and our practitioners are 2SLGBTQIA+ community members as well as practitioners. This social location fundamentally informs our work! All narrative practitioners who offer therapeutic conversations under Groundfire practice from a Narrative Therapy and Community Work ethic and theoretical framework.
If you are wondering about what topics or problems we specialize in, it would probably be most accurate (and pithy) to say that "we work with people, not problems." That said, we do each have our distinct affinities and styles of practice under the same ethical and theoretical umbrella—check out our bios to get a better idea of lived experience and areas of interest.
If you are curious about what exactly Narrative Therapy and Community Work is, you can head over to our What is Narrative Therapy page or visit the folks at The Dulwich Centre (who've been at this a lot longer than we have!).
What if this isn't a "fit"?
If you meet with one of our practitioners and you're not feeling like it could be the start of a solid therapeutic relationship, that's not uncommon! You've got options.
If you'd like to book intro calls with more than one (all, perhaps) of our available practitioners to see if you resonate with someone else, we welcome that.
If you'd like to look further afield (maybe you're looking for a specific lived experience or skillset that none of us have), we're happy to support you in connecting with another practitioner.
If you're recognizing that narrative therapy (or the way we do narrative therapy) isn't feeling lucky, we can probably point you in a more fruitful direction for what you're looking for.
The point is, you are not stuck with any of us. We firmly believe in supporting folks in finding the resonance and experience they're looking for and needing, whatever that looks like.
What if we see one another out in the world?
As much as some of us stay close to home, running into each other can be fairly common, especially in smaller or close-knit communities.
Our practice is to take cues from you in social situations. If you are comfortable with saying hello in public, we are honoured to reciprocate. If you would rather not be acknowledged, we also respect that.
If your practitioner sees you in public, you might expect a glance of recognition (or not, if we're oblivious) but they will not initiate a conversation out of respect for your privacy, confidentiality, and consent.
Will our conversations be confidential?
The short answer: Yes, except in some very specific circumstances.
Before your first full-length conversation with your practitioner begins, we'll ask you to review our informed consent & confidentiality agreement and, if you do consent, sign it.
"Informed consent" means you fully understand what you are agreeing to by having a therapeutic conversation with a GCCW practitioner. These forms are pretty standard and required for most counselling relationships.
In that agreement, we are legally bound to keep our conversations with you confidential. The legal exceptions to this rule are as follows:
If information you share leads your practitioner to suspect that a child or vulnerable person is being, or is at risk of being abused, neglected or harmed.
If you (the client) report imminent threat of harm to yourself or someone else.
In the event of a court-order or investigation where we are legally required to provide this information.
Other potential interactions with confidentiality include practitioners accessing supervision to ensure their clients are receiving well-rounded care (no identifiable information will be shared in this instance).
Appointments
What's your cancellation policy for counselling & consultation?
Sometimes, taking care of ourselves and/or others calls for a cancellation or delay. If something comes up and you need to cancel or reschedule, please let your practitioner know as soon as you can.
We trust you to show up when you’re ready, which includes not showing up.
If you are financially able to send a donation to support flexible scheduling for accessible counselling, we will gratefully accept it—however, we do not charge mandatory missed appointment fees.
If your practitioner doesn’t hear from you, you can expect a check-in email or text message to see if you're okay.
Do you do in-person conversations?
Nope! We are nowhere and everywhere [that there is internet].
We are also a team with experience in disability and what it means to be immunocompromised. Remote/virtual services offers us a chance at stability and relative safety, as well as the ability to connect with other disabled and immunocompromised community members and practitioners who might not find in-person appointments accessible.
It's also relevant here that renting space for in-person conversations both limits us to our places of residence and is pretty expensive (both rent- and insurance-wise). Since we are lucky enough to have secure spaces to work remotely, we would rather be able to offer more-accessible pricing structures than focus on in-person services.
How often do I need to book in?
The shortest answer: As often as you would like or would find helpful.
The longer answer: We don't know about 'need to', but here are some things we've learned and can offer as options for your consideration:
People usually gravitate toward a cadence that feels most useful to them and is sustainable.
Every other week seems to be the most common cadence for folks, as it can offer consistency, some space for the conversation and ideas to percolate, and it can be more sustainable financially.
Because of the every-other-week popularity, weekly conversations can be tricky to schedule, but they are doable! Weekly conversations seem to fit best for folks who are connecting with us for the first time and/or in the thick of something.
Some folks prefer or end up shifting to a monthly-ish cadence, but a longer chat so that we can catch up and tend to whatever might have shown up.
People are welcome to come and go as they please. Sometimes, people will work with us for a couple of conversations, a season (or so), and sometimes we work together for years.
You are never obligated to work with us, but you are always welcome (so long as the dignity and respect are mutual).
How many sessions can I have?
As many as feels right for you.
People are welcome to come and go as they please. Sometimes, people will work with us for a couple of conversations, a season (or so), and sometimes we work together for years.
You are never obligated to work with us, but you are always welcome (so long as the dignity and respect are mutual).
We haven't spoken in a while, do I need to sign up again?
Not unless it's been over seven (7) years since we last worked together.
We won't close your file unless you want us to (and let us know this is the case) OR it has been over 7 years (the amount of time we are required to keep files before destroying them).
However, if you return after a long hiatus, we will probably need to update the information we have on file for you. Just email your practitioner, reach out through the contact form, or book in online. We're happy to connect with you.
How do I book an appointment?
If you are looking for a new therapeutic relationship and are not yet an existing client, please book a 30-minute free introduction call with one of our practitioners.
If you are a current client and would like to schedule a therapeutic conversation, please feel free to head over to our Online Booking page and book yourself in with the practitioner you are working with.
Note: If you have worked with your practitioner previously but this is your first time booking with Groundfire CCW, please take a look through our new offerings before booking in.
Payment & Billing
What are your fees for counselling?
In the interest of economic justice, we offer our therapeutic services on a sliding scale. You can find more information about our sliding scale and what that might mean for you here: Sliding Scale Therapy.
How do I pay for an appointment?
It really depends on where you are in the world, and how you'd prefer to pay!
For our Canadian clients, we can accept Interac e-Transfer (autodeposit) to payment@groundfireccw.ca OR secure card payment through Stripe.
If you are in the US, UK, Australia, New Zealand or the EU you can contact us to make local bank-to-bank payment arrangements (with your local currency!) or use our secure card payment through Stripe.
If you're elsewhere internationally, we can accept secure card payment through Stripe.
Regardless of what option you choose, your appointment confirmation and reminder email will contain instructions for payment. We ask that payment is sent on or before the day of your appointment (please include your name and appointment date in any reference fields).
Can I use my benefits/health insurance?
It depends on your practitioner! Please check their bio page to verify what their certifications are, then compare with your extended benefits provider to verify whether services by a practitioner with those credentials are covered by your insurance (and to what reimbursable limit).
Generally, you’ll be looking for a registration number with a professional association or college. For example, Evren is a Certified Canadian Counsellor (CCC #10004917) with the CCPA, and their services are generally covered by Blue Cross, Green Shield, Equitable Life, and Sun Life.
For some practitioners, you might only be able to cover your appointments with a flexible healthcare spending account that covers alternative healthcare providers. This can be the case when a practitioner has a Master degree and holds appropriate practice insurance, but is not currently registered with a regulatory body.
Do you do direct billing?
We do not do direct billing to insurance providers at this time.
What about CVAP, ICBC, FNHA coverage?
Currently, none of our practitioners have registered to be part of the CVAP, ICBC, FNHA coverage programs. This is something we are working on!
If this is something you're looking for, we can help point you in a few directions if you'd like a hand.
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